About the role

Manages POS and ticketing systems used across Retail, F&B, and Guest Services, ensuring accurate transactions and system reliability.

Key duties & responsibilities

• Configure and maintain POS terminals.
• Support ticketing scanners and software.
• Troubleshoot transaction errors.
• Train staff on POS and ticketing systems.
• Provide real-time support during peak hours.
• Monitor system performance.
• Document issues and resolutions.

What you'll need

• POS or ticketing system experience

Technical skills

Soft skills

Key performance indicators

• Transaction accuracy
• System uptime

Working conditions

Indoor service areas