About the role

Provides technical support to staff across all departments, resolving hardware, software, and connectivity issues.

Key duties & responsibilities

• Respond to IT helpdesk requests.
• Troubleshoot hardware and software issues.
• Install and configure devices.
• Perform routine checks on computers, printers, and POS systems.
• Update software and antivirus tools.
• Maintain support logs and issue reports.

What you'll need

• IT support experience

Technical skills

Soft skills

Key performance indicators

• Resolution time

Working conditions

Office and field environments