About the role

The Retail Manager oversees all retail operations within the amusement park, including gift shops, merchandise kiosks, and specialty retail outlets. This role ensures high-quality guest service, accurate inventory management, profitable sales performance, and compliance with park standards.

Key duties & responsibilities

• Oversee daily operations of all retail outlets.
• Ensure stores are clean, organized, and visually appealing.
• Maintain staffing levels and shift schedules.
• Monitor sales performance and implement strategies to increase revenue.
• Manage pricing, promotions, and product placement.
• Analyze sales reports and adjust inventory accordingly.
• Oversee stock levels, ordering, and replenishment.
• Prevent stockouts, overstocking, and shrinkage.
• Maintain accurate inventory records.
• Supervise Retail Supervisors, Cashiers, and Sales Associates.
• Conduct training on customer service, POS systems, and product knowledge.
• Evaluate staff performance and enforce discipline when needed.
• Resolve escalated guest complaints.
• Ensure fast, friendly, and professional service.
• Maintain a welcoming retail environment.

What you'll need

• OND/HND/Bachelor’s degree
• 2+ years retail management experience

Technical skills

Soft skills

Key performance indicators

• Sales targets
• Inventory accuracy
• Guest satisfaction

Working conditions

Indoor retail shops Long shifts, weekends, holidays