About the role

The Ride Operations Manager oversees all ride operations, ensuring safety, efficiency, staffing, and guest satisfaction across all attractions.

Key duties & responsibilities

• Lead Ride Supervisors, Operators, and Queue Controllers.
• Develop staffing schedules and rotation plans.
• Conduct departmental meetings and safety briefings.
• Ensure strict adherence to ride SOPs and manufacturer guidelines.
• Coordinate with HSE and Engineering for inspections and repairs.
• Oversee emergency response procedures.
• Monitor ride throughput, downtime, and efficiency.
• Implement improvements to reduce wait times.
• Maintain operational documentation.
• Ensure staff deliver friendly, professional service.
• Resolve escalated guest complaints.
• Maintain cleanliness and organization of ride areas.

What you'll need

• OND/HND/Bachelor’s degree
• 3+ years operations or hospitality experience

Technical skills

Soft skills

Key performance indicators

• Ride uptime ≥ 98%
• Guest satisfaction ≥ 90%
• Staff compliance ≥ 98%

Working conditions

Outdoor and indoor environments Long shifts ✅ SECTION 2 — OPERATIONS & RIDE MANAGEMENT (FULL EXPANDED)