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About the role
Turns guest, operational and commercial data into actionable insights, helping the resort lift guest satisfaction, repeat-stay and total spend.
Key duties & responsibilities
- Consolidate data from PMS, POS, CRM, survey tools and review aggregators.
- Build and maintain BI dashboards (Power BI / Tableau).
- Run guest sentiment and text analytics.
- Segment guests for tailored campaigns.
- Generate monthly Guest Experience Index report.
- Recommend operational improvements with statistical evidence.
- Ensure NDPA-compliant data handling.
What you'll need
- B.Sc. in Data Science, Statistics, Economics, Computer Science or related from an NUC-accredited university.
- Minimum 3 years in data analytics, preferably in hospitality / consumer industries.
- Microsoft Power BI Data Analyst (PL-300), Google Data Analytics, NDPA Data Handling.
Technical skills
SQL, Python or R, Power BI, Tableau, Excel advanced, basic ML.
Soft skills
Analytical curiosity, storytelling with data, attention to detail, business empathy.
Certifications
- Microsoft Power BI Data Analyst (PL-300), Google Data Analytics, NDPA Data Handling.
Key performance indicators
- GSS ≥ 90% and improving.
- Insight adoption: ≥ 80% of recommendations implemented.
- Dashboard uptime ≥ 99%.
- Zero NDPA breaches.
Working conditions
Office-based; standard hours.
Career path
Senior Analyst → Head of Insights → Chief Data Officer.
Tags
New 2026JosResort