About the role

Delivers a wide range of massage, body, facial and wellness treatments to guests, advising on home-care products and upholding hygiene and professionalism.

Key duties & responsibilities

• Conduct guest consultations and contraindication screening.
• Perform treatments (Swedish, deep tissue, hot stone, signature, facials, body wraps).
• Maintain treatment-room hygiene between guests.
• Recommend retail products in line with treatment.
• Manage own schedule via spa booking system.
• Maintain product knowledge and refresh CPD.

What you'll need

• CIBTAC / CIDESCO / ITEC Body & Facial Therapy; or relevant Physiotherapy / Beauty Therapy diploma.
• Minimum 3 years as a qualified therapist in a hotel or destination spa.
• CIBTAC / CIDESCO; brand product certifications (e.g., ESPA, Elemis); First Aid; CPR.

Technical skills

Soft skills

Certifications

• CIBTAC / CIDESCO; brand product certifications (e.g., ESPA, Elemis); First Aid; CPR.

Key performance indicators

• Treatments per shift ≥ 5.
• Retail attach rate ≥ 15%.
• Guest satisfaction score ≥ 95%.
• Repeat client rate ≥ 30%.

Working conditions

Standing/treatment-table work; potential repetitive-motion strain; humid/warm rooms.

Career path

Senior Therapist → Spa Supervisor → Spa Manager.