About the role

Manages the spa & wellness operation — treatments, retail, therapists, hygiene and revenue — delivering an indulgent, safe and profitable wellness experience.

Key duties & responsibilities

• Develop and price spa menus, packages and retail lines.
• Manage therapist roster, productivity and commissions.
• Oversee booking system, no-show policy and yield.
• Ensure hygiene per NAFDAC and infection-control protocols.
• Manage retail inventory and product knowledge.
• Drive promotions with the Marketing team.
• Conduct guest consultations for VIPs and treatment recommendations.
• Audit treatment rooms, linen and aromatherapy stock.

What you'll need

• B.Sc./HND in Hospitality, Beauty Therapy, Physiotherapy or Business; relevant CIBTAC / CIDESCO certification.
• Minimum 6 years spa experience; 2 as Spa Supervisor / Asst. Manager.
• CIDESCO / CIBTAC; NAFDAC cosmetics handling; First Aid; CPR.

Technical skills

Soft skills

Certifications

• CIDESCO / CIBTAC; NAFDAC cosmetics handling; First Aid; CPR.

Key performance indicators

• Treatment room utilization ≥ 60%.
• Retail mix ≥ 15% of spa revenue.
• Spa GSS ≥ 92%.
• Therapist productivity ≥ 5 treatments / 8-hr shift.
• Zero hygiene complaints.

Working conditions

Spa environment; some weekends and evenings; standing-intensive.

Career path

Director of Spa & Wellness → Regional Spa Director.