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About the role
Supervises room attendants on a floor or section, ensuring each room is cleaned, inspected and ready to brand standard before release to the Front Office.
Key duties & responsibilities
- Assign rooms and credits to attendants daily.
- Inspect every cleaned room before release.
- Manage minibar, amenities and turndown.
- Maintain trolley setup and chemical safety.
- Record maintenance defects via HotSOS.
- Spot-check VIP and long-stay rooms.
- Train new attendants and assess SOP adherence.
- Handle in-room guest requests promptly.
What you'll need
- OND/HND in Hospitality or Home Economics.
- Minimum 3 years as Senior Room Attendant.
- COSHH / chemical safety; First Aid.
Technical skills
HotSOS, Opera HK status updates, chemical dosing.
Soft skills
Eye for detail, fairness, hands-on leadership, time management.
Certifications
- COSHH / chemical safety; First Aid.
Key performance indicators
- Inspection pass rate ≥ 95% first time.
- Room release on time for arrivals.
- Linen-discard rate within budget.
- Zero chemical injuries on floor.
Working conditions
Walking, stair-climbing, exposure to chemicals.
Career path
Assistant Executive Housekeeper → Housekeeping Manager.
Tags
Zone 4JosResort