About the role

Owns the cleanliness, presentation and hygiene of all guest rooms, public areas, back-of-house and linen across the resort, leading a large multi-functional team to brand and LQA standards.

Key duties & responsibilities

• Plan and publish housekeeping rosters, room assignments and credits.
• Manage par stocks for linen, terry, amenities and chemicals.
• Coordinate deep-cleaning, mattress rotation and curtain-cleaning programmes.
• Manage outsourced laundry/dry-cleaning relationships.
• Drive sustainability initiatives: linen-reuse, dosing systems, eco-labelled chemicals.
• Inspect VIP rooms and conduct daily quality audits.
• Train teams on grooming, MSDS chemical safety and standards.
• Manage lost-and-found per SOP and NDPA.
• Coordinate with Maintenance on PMs and room-defect closure.
• Manage chemical inventory, eliminating non-NAFDAC/SON-registered products.

What you'll need

• B.Sc./HND in Hospitality, Home Economics or Business Management.
• Minimum 7 years in housekeeping with 3 years as Asst. Executive Housekeeper.
• AHLEI Certified Executive Housekeeper (CEH); IICRC; COSHH chemical safety; First Aid; Fire Marshal.

Technical skills

Soft skills

Certifications

• AHLEI Certified Executive Housekeeper (CEH); IICRC; COSHH chemical safety; First Aid; Fire Marshal.

Key performance indicators

• Room cleanliness QA score ≥ 92%.
• Linen loss/damage rate < 1.5%.
• Chemical cost per occupied room within budget.
• Bedbug / pest complaints = 0.
• Lost-and-found return rate ≥ 95%.

Working conditions

Walking and stair-climbing throughout shift; exposure to chemicals; early-morning starts.

Career path

Executive Housekeeper → Director of Rooms.