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About the role
Curates and delivers bespoke experiences for guests — transport, tours, dining reservations, cultural recommendations and personalized requests — with a Les Clefs d’Or service philosophy.
Key duties & responsibilities
- Recommend and book tours of Plateau State attractions (Aso Rock viewpoint, Zuma Rock, Millennium Park, art markets).
- Arrange airport transfers, chauffeured service and chartered options.
- Reserve restaurants, spa appointments and entertainment.
- Source hard-to-find items respecting laws and ethical norms.
- Maintain a vetted partner-vendor directory.
- Provide multilingual maps, brochures and itineraries.
- Support VIP movements with discretion and protocol.
- Capture guest preferences in PMS for future personalization.
What you'll need
- OND/HND/B.Sc. in Tourism, Hospitality or Languages.
- Minimum 3 years in concierge / guest-relations role.
- Les Clefs d’Or aspirant programme; NTDC Tour Guide accreditation (advantage); Defensive Driving (advantage).
Technical skills
Opera, Google Workspace, mapping tools, knowledge of local logistics and travel platforms.
Soft skills
Resourcefulness, anticipation, discretion, networking, storytelling, calm professionalism, cultural awareness.
Certifications
- Les Clefs d’Or aspirant programme; NTDC Tour Guide accreditation (advantage); Defensive Driving (advantage).
Key performance indicators
- Request fulfilment rate ≥ 95%.
- Concierge mention in guest reviews ≥ 25%.
- Net Promoter contribution ≥ 70.
- Tour revenue commission targets met.
Working conditions
Shift work; standing and walking; client-facing in lobby.
Career path
Head Concierge → Guest Experience Manager Experience
Tags
Zone 2JosResort