About the role

The General Manager (GM) provides strategic leadership and operational oversight for the entirety of AFRO-CARIBE AMUSEMENT PARK Resort & Spa. The GM is accountable for delivering world-class luxury guest experiences, achieving financial targets, safeguarding the brand, and ensuring full regulatory compliance within the Nigerian hospitality sector.

Key duties & responsibilities

• Direct all resort operations across the five zones, ensuring service delivery aligned with 5-star international standards and NTDC luxury resort classification.
• Develop, defend and execute the annual business plan, operating budget, and 3-year capital expenditure plan in partnership with the Board.
• Chair the Executive Committee (EXCO) and lead daily morning operations briefings.
• Own the P&L; review weekly flash reports, monthly management accounts, and quarterly forecasts.
• Oversee compliance with NTDC, FIRS, AMAC (Jos Plateau State Municipal Area Council), Federal Fire Service, NAFDAC and NESREA requirements.
• Maintain key relationships with diplomatic missions, FG/State officials, corporate clients, and traditional/community leaders.
• Champion ESG, sustainability and DEI agendas in collaboration with the ESG Officer and DEI Officer.
• Approve recruitment for grade 7 and above; mentor senior leaders; ensure succession plans are in place.
• Lead crisis management response (security incidents, public-health events, infrastructure outages, reputational issues).
• Authorize procurement above approved thresholds and review monthly capex utilization.
• Represent the resort at industry forums (FTAN, NHA, HCAN) and government engagements.
• Ensure the physical plant, grounds and brand identity are maintained to the highest standard.

What you'll need

• B.Sc. in Hospitality Management, Business Administration, Economics or related discipline from an NUC-accredited university. MBA or M.Sc. in Hospitality / Strategic Management strongly preferred.
• Minimum 15 years progressive experience in luxury hospitality; at least 5 years as GM, Resident Manager or Hotel Manager of a 4- or 5-star property (200+ keys). Demonstrable P&L ownership of NGN 3 billion+ annual revenue.
• NIM (Nigerian Institute of Management) — Member / Fellow. CHA (Certified Hotel Administrator — AHLEI) or equivalent. HSE Level 3, Fire Marshal, and Food Safety Awareness.

Technical skills

Soft skills

Certifications

• NIM (Nigerian Institute of Management) — Member / Fellow.
• CHA (Certified Hotel Administrator — AHLEI) or equivalent.
• HSE Level 3, Fire Marshal, and Food Safety Awareness.

Key performance indicators

• Gross Operating Profit (GOP) margin ≥ 35%.
• Guest Satisfaction Score (GSS) > 90%; Net Promoter Score > 60.
• RevPAR growth ≥ 8% year-on-year (vs. STR comp-set).
• Employee Engagement Score ≥ 80%; voluntary turnover < 15%.
• Regulatory and brand standards audit score = 100%.
• Zero major safety/security incidents.

Working conditions

Resident or near-property posting; on-call 24/7; high-pressure environment; significant travel for owner/brand reviews.

Career path

Cluster / Regional General Manager → VP Operations → COO / CEO.